Klabin enjoys long-term relationships with its principal stakeholders, including investors/shareholders, customers, employees, communities neighboring the plants where it is located, suppliers, the press, society and the government. It becomes involved through its attention to the public, channels of communication, participation in events and disclosure of the performance of the company’s businesses. It seeks to ensure the creation of sustainable value for its shareholders, and treats all of its investors on an equal basis; it backs and runs socioeducational actions with communities close to or within the areas where it is located.

Stakeholders

- Shareholders, investors

Relationship actions and communication channels:

• Site on the internet with economic-financial information

• E-mail to communicate with the area of Investor Relations

• Participation in presentations made by executive directors at meetings of Apimec (Association of Investment Analysts and Professionals of the Capital Market)

• Legal Publications – Quarterly and annual managerial reports to CVM and Bovespa

• Spontaneous publications – Annual Sustainability Report

• Programmed visits

• Program of visits to company plants

- Customers

• Participation in the main global fairs and events of the sector

• Site on the Internet with products for sale

• Phone channel

• Visits to customers

• Program of visits to company plants

• Programs to develop products and services

- Employees

• Printed and digital information channels

• Intranet

• Internal climate study

• Events with the directors

• Program of visits to company plants

- Suppliers

• Site on the Internet

• Ombudsman

• Contacts

• e-procurement

• Program of visits to company plants

- Communities

• Project meetings and socio-environmental programs run by the company

• Support and sponsorship of events

• Communication of the company’s activities via press communiqués

• Program of visits to company plants

- Government and society

• Participation in forums and sectorial committees

• Program of visits to company plants

• Participations in and contributions to associations and institutions