16th May 2022

To our stakeholders:

I am pleased to confirm that Alpro Pharmacy reaffirms its support of the Ten Principles of the United Nations Global Compact in the areas of Human Rights, Labour, Environment and Anti-Corruption.

In this annual Communication on Progress, we describe our actions to continually improve the integration of the Global Compact and its principles into our business strategy, culture and daily operations. We also commit to sharing this information with our stakeholders using our primary channels of communication.

Sincerely yours,
Low Swee Siong
Chief Executive Officer

In Alpro Pharmacy, respect for human rights is always our fundamental value, it is the basic right and freedom that belongs to all our employees and community. We strive to create workplaces where the rights of every employee are respected irrespective of their position or duties, their gender, age, race, religion, nationality, colour, or disabilities. Discrimination of characteristics and unfair treatment of those employees is forbidden in the workplace. We are committed to the improvement and achievement of human rights into the existing corporate governance structures and adhere to the principles set out in the United Nations Guiding Principles on Business and Human Rights.

Alpro Pharmacy has taken the following measures to build a culture of human rights and equality in the workplace:
• A “Secret Guardian” notice with QR code is placed in the workplace as a bridge between employees and top management. Employees can submit their complaints and/or issues with regard to human rights violations within the workplace by scanning the QR code. These voices will reach directly to the top management and be addressed immediately.
• Top management will monitor and assess human rights-related issues constantly throughout all our business processes, including human resource, procurement, distribution, development, and sales, and take the appropriate measures to address them. Equality and human rights training is given to every employee for them to understand and reach these standards in the workplace.

The governance of human rights activity is a process that develops and refines continuously. The top management will evaluate all employees against a set of defined Human Rights principles, policies, and guidelines from time to time. Any violation of human rights will be filed and the responsible parties will be placed on probation and given a timeframe to address and resolve the issue. Top management will monitor and evaluate constantly without any warning to ensure the responsible parties are working within the defined guidelines of human rights.

In Alpro Pharmacy, we strive to create a healthy and vibrant community, starting with our working environment and our people. We analyze and evaluate workplace safety to protect the employees by eliminating or minimizing work-related hazards and risks. Not only a safe and healthy work environment where employees are free from injuries and accidents, but a place where everyone can fully demonstrate their abilities. We comply with the country’s Occupational Safety and Health Guidelines and have an employee handbook covering policies concerning the employee rights. We will continue to improve our employee handbook as needed and incorporate the Global Compact.

Workplace safety programs and policies are implemented for all employees to commit to workplace safety. Proper safety training is provided to protect them from accidents and it is the duty of every employee to carry out the safety policies. The top management is responsible for promoting workplace health and well-being. Programs like Healthy Monday, Physio Friday, workplace physiotherapy service, and maternity protection are offered to all employees in normal daily life.

We will collect new employee feedback after they are onboard for 2 months to understand their experience and with the feedback, we will continuously improve the workplace culture. We have an average of 10 workplace injuries a year and we are working towards zero accident workplace.

We set a path to a more sustainable future. We have embedded sustainability into daily business to make the workplace more energy efficient and sustainable. In the pharmaceutical industry especially on supplying the medication, the act of unplanned disposal of unnecessary medicines is a starting point of environmental pollution like water pollution. Therefore, we commit to the Ministry of Health Malaysia’s safe medication disposal initiative where we handle the unused medicines the right way to conserve our world.

We encourage an environmentally conscious workplace. We enforce paper-light initiative in daily operation whereby we will use minimal physical paper and rely heavily on digital files. Zero trash bin initiative is implemented in the workplace to encourage all the employees to reconsider how they use and dispose of office resources. We practice energy saving at work by using a smart centralised air-conditioning system to adjust the workplace's temperature when no one is around and focus on the areas that are frequented by employees. We introduced an upcycling project named ProjectBangku to reduce workplace waste by upcycling the unwanted wooden pallets into benches and giving them a new life. Other than that, we have installed medication disposal bins in all our outlets to provide a Safe, Convenient, and Free way for the community to dispose of their expired or unused medication.

We installed the medication disposal bins at all our outlets in October 2021 and as of May 2022 we have successfully gathered hundreds kilograms of expired or unused medication from the community. We have transformed the unwanted wooden pallets into 50 benches and placed them at outlets and schools.

In Alpro Pharmacy, all forms of bribery and corruption are prohibited. We have a zero-corruption and -bribery tolerance policy in which all our business dealings and contributions are in an honest and ethical manner and allowed by applicable laws and will constantly uphold all laws relating to anti-corruption and anti-bribery in Malaysia. The principles and obligations outlined in the policy apply to all levels of employees in Alpro Pharmacy.

All employees are required to sign a Declaration Form on the Anti-Bribery and Corruption Policy that they have read, understood, and will abide by when they join the Alpro Pharmacy. Internally, we create an open environment for employees to raise concerns and report misconduct comfortably. The top management of the finance and human resource department will monitor and check all the business transactions to avoid any improper motives. If any employee breaches any of the policy may be subjected to disciplinary action, up to and including dismissal, depending on the facts and circumstances of each case.

Alpro Pharmacy has not been involved in any legal cases, rulings or other events related to corruption and bribery since its inception in 2002.