12.5.2017
Message from CEO & MD
Tata Power Delhi Distribution Limited - a Joint Venture of Tata Power Company Limited and the Government of Delhi, was formed on July 1, 2002, as an outcome of the Electricity Reforms Process in Delhi. Tata Power-DDL carries the distinction of being the first success story of Power Sector Reforms in India under a Public Private Partnership framework. Tata Power-DDL is an ISO 9001, ISO 14001, ISO 27001 company distributing power to consumer base of 1.6 million spread over 510 sq. km. Driven by the expertise of dedicated and experienced human resources, Tata Power-DDL has created benchmarks in commercial and operational service delivery.
Carrying Tata Group’s legacy of doing business the right way, Tata Power Delhi Distribution Limited has developed operating practices and standards that are a benchmark in the industry. Working beyond the compliance level, the company aims to reach out to its stakeholders and meet the mutual expectations. The vision & mission of the company set the direction for the stakeholders to work with a special focus on the societal strata forming bottom of the pyramid. Global Compact principles are well reflected in the vision, mission and the value system of the company. On the technology front, innovative business practices and specialized human resources not just mitigate the risks involved but also set apart the company as one of the industry leaders.
We are committed to support the UN Global Compact principles through its policies, processes and services. We, at Tata Power-DDL, believe that creating sustainable systems is the key to becoming a benchmark and a trendsetter in the industry.

Praveer Sinha
CEO & MD – Tata Power DDL

Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights

There are specific provisions for human rights in the company’s policies. The sub-stratum of these policies ensures that its employees enjoy the fundamental human rights. Tata Power-DDL has provisions and comprehensive systems for Safety, Occupational Health, Environment & Disaster Management (SHE & DM), housing and education.
The company follows IMS procedures for Quality, Safety, Health, Environment & Social Accountability complying with the standards of ISO 9001, ISO 14001, OHSAS 18001 & SA 8000 management standards. The company complies with all applicable safety, health, social accountability & environmental laws & legislations.

Principle 2: Business should ensure that they are not complicit in human rights abuses.

• Tata Power-DDL is a joint venture of Tata Power and Delhi government and being a part of Tata legacy, it ensures that the dignity of the individuals is preserved and there are no instances of human rights abuse as the organization has in place strong and effective HR rules and practices.
• Abiding by the Tata Code of Conduct the company ensures equal opportunity to all its employees & qualified applicants.

Following are the various steps taken by the company for IMS commitment and implementation:

• All contents of the IMS compiled by various means, identified & defined in Tata Power-DDL.
• Environmental & OHS Risk Assessment is regularly updated whenever there is addition of new activity/after completion of IMP (Integrated Management Program) identified for any significant aspect / risk or at least annually.
• All applicable legislations identified & quarterly statutory compliances monitored through Statutory & Regulatory Score Card (SRSC) meetings.

Care for the safety of community at large

Safety in Tata Power-DDL is of paramount importance and safety guidelines and work instructions are part of all processes. Tata Power-DDL’s safety philosophy is based on two-tier approach with well-defined roles and responsibilities at each level. At the organizational level, the Apex Safety Council reviews the progress of various safety initiatives and decides on policy matters. At the operational level, Local Safety Committees have been set up to respond to local issues.
Senior Leaders, District Managers and concerned HoG’s undertake safety visits and inspections of various sites and is part of their mandatory targets set for accomplishment in each year. Closure of safety concerns noted during site visits or through external reports, is monitored.
Unsafe situations noted in network are registered in an online portal called “Suraksha Portal” and are closely monitored for closure. Consumers can also register their observations or complaints related to unsafe situations through Tata Power-DDL website. Logging of Safety Observations is mandatory in the KRAs of all employees.
Theme based Safety drives related to Employee, Network and Public Safety are conducted throughout the year. The themes are based on statutory requirements of CEA like public installation audits, etc. and voluntary actions like checking of ATMs, MCD/DDA installed lights in parks, etc.

Health care & healthy working condition for employees

• Tata Power-DDL is committed to provide health amenities & healthy work environment to its employees.
• There are six dispensaries operating at different locations providing the primary health care to the employees and their dependents.
• A mobile dispensary has been deployed to provide the health care facility at the work place of the employees.
• Mobile dispensary visited SOS Bawana and Orphange Badli for health checkup of children and distribute free medicines.
• Mobile dispensary is made available at every mass gathering program held by Tata Power-DDL such as Bachpan Gully, BA Sports Meet, SPANDAN, Urja Mela, Green Rally, Humrahi, Cycle Rally, Ullas, Blood donation Camp.

Education of employees

Tata Power-DDL trains its employees regularly to update themselves professionally, managerially and technically. Employees are encouraged to improve their educational and professional qualification by giving them suitable incentives, study leaves, etc.

• Portal to log safety issues and ensure resolution had been launched a few years back. Compared to last years’ (FY16) incidents logged of 38343, this year (FY17) – 124296 incidents were logged in the system.
• Significant efforts are invested in generating awareness amongst the public, especially children about electrical safety in particular and safety while kite flying in particular. A special theme based Safety drive was conducted for “Safety sessions in schools for kite flying safety & knowledge about the impending dangers of approaching lines and Safety inspection of Bazaars/ weekly bazaars”. 181 schools were covered for awareness among school children in which 70211 students were sensitized.
• Banners related to safety while flying kites were put up in 180 schools within our licensed area. Mobile Communication vans were used for special announcement at strategic locations.
• Tata Power-DDL carried out Pre Monsoon check of Distribution Network Equipment as well as public installations for any strange leakage current and 31302 nos. of equipment were checked.
• Tata Power-DDL carries out Public Installation Safety Inspections /Audits of big consumers, once in a year as a monthly theme based Safety Drive, which include Cinema Halls, Banquet Halls, Hotels, Restaurants, Hospitals / Large Nursing Homes, Schools / Colleges, DDA Community Centers, Shopping Complexes, District Centers, Barat Ghar, Primary Schools. In the FY 16-17, 877 Public Installations were checked.
• Nukkad Nataks for creating awareness on electrical safety. In last FY total 60 Nos. of Nukkad Nataks conducted covering 36928 nos. of general public for mass awareness towards safety.
• 49 employees enrolled in AIMA for PGDM.
• 27 employees enrolled in Delhi University – FMS for MBA – Executive Program.
• 45 employees enrolled in Delhi Technological University for B. Tech – Part Time Program and 13 employees enrolled for Executive MBA Program
• 3 employees enrolled in Delhi University for LLB
• 86 employees enrolled in UPES for Prof. Dip. in Power Dist., Engg & Mgmt. Program
• 25 employees enrolled in Aryabhatt & G B Pant Poly. For Diploma - Electrical
• 3 employees enrolled in ITI, Dheerpur for ITI
• 1 employee enrolled in Columbia Business School for Executive Program in Management
• 1 employee enrolled in Harvard Business School for Senior Executive Leadership Program
• 2 employees enrolled in Emeritus for PGDM and 3 for Certificate Program
• 2 employees enrolled in ICA of England & Wales for ICAEW Program.
• 1 employee enrolled in American Institute of Certified Public Accountants for CPA
• 261 employees enrolled in FY17 for educational programs.
• There are 169 hospitals, including 76 hospitals with credit facility, 22 hospitals with cash reimbursement facility, 41 dental centers, 28 eye hospitals/ centers with credit facility and two physiotherapy centers with credit facility on our panel to provide OPD and Indoor treatment
• There are 24 Diagnostic centers on our panel to provide investigation services on credit/cash basis.
• 82 chemists and all VIVA family and APOLLO pharmacy outlets in Delhi and NCR are on our panel to provide medicines on discounted rates.
• 2018 BA employees Health checkups were conducted.
• 58 canteen personnel had annual health checkups complying with SA 8000 norms.
• 707 employees were given training on first aid & CPR.
• 222 new appointees in Tata Power-DDL have been examined medically in different empanelled Hospitals.
• 14 Free Health Checkup and health awareness Camps were organized by Saroj and Fortis Hospitals at different locations/district offices of Tata Power-DDL covering 740 employees.
• 153 free health Investigation camps were organized in dispensaries of Tata Power-DDL and 2320 employees have benefitted.
• 368 locations are covered for First Aid treatment to our employees through First Aid Boxes.
• First Aid Boxes refilled every three months.
• The disposal of medical bio-waste at all eight dispensaries is done as per the procedure laid down by DPCC for the purpose.
• 65668 health consultancies were given during the FY 16-17 at Tata Power-DDL dispensaries.
• One sick room was inaugurated in CENNET and one First Aid center is operational at CENPEID.
• Weekly Health Tips circulated through Sandesh to aware the employees for Healthy life.
• 3 Homeopathy Doctors are available for employees.

• Employee grievances are captured through the unified platform of experience of employees wherein the data from different sources is collated and analyzed and issues are addressed on timely basis. The grievance redressal procedures are documented and communicated to all employees.
• The Ethics Management framework ensures that no case of human right abuse occurs. Any complaint on violation of ethical conduct is promptly acted upon and the guilty are punished.
• Joint Interaction Forums exist where employees mutually sort out their issues with the objective of improving employee-management relations.
• Tata Power-DDL employees can also register their grievances on HR Connect, an online employee helpdesk that serves as a Redressal Desk for handling all HR related issues/grievances employees. There is also a provision in the system to auto escalate the issues to higher levels in case they are not resolved within a particular timeframe. Chief- HR & Admin examines all the grievances registered on HR Connect on one to one basis on periodic basis.
• The company also has in place a Policy on Prevention of Sexual Harassment, supported by a Sexual Harassment Committee. An independent member from a NGO is also a part of the committee.

Principle 3: Business should uphold the freedom of association and the effective recognition of the right to collective bargaining.

• Tata Power-DDL has three segments of employees - workmen, supervisors and executives. The interests of the employees are taken care of by the employer and several benefits and social security schemes are introduced each year for the benefit of employees.

Principle 4: Business should support the elimination of all forms of forced and compulsory labor.

• No prospective employee is required to deposit any sum of money for employment in Tata Power-DDL.
• Any amendment/revision in statutory provisions are immediately implemented and communicated and the same are implemented for employees/ ensured for implementation for Business Associate employees.

Principle 5: Business should support the effective abolition of child labor.

• For appointment in the company, the minimum age prescribed and scrupulously followed is 18 years.

Principle 6: Business should support the elimination of discrimination in respect of employment and occupation.

• Tata Power-DDL Code of Conduct & Tata Power-DDL Ethics policy equipped with the recruitment & promotion rules takes proper care of eliminating such discrimination.

• Employees have their unions/associations. Regular meetings are held between these unions / associations and the Tata Power-DDL management to address mutual interests in a fair and transparent manner.
• The appointment letters issued by the company to new joinees clearly state the various terms and conditions of employment and Tata Power-DDL Code of Conduct which they need to adhere to.
• All policies related to the employees are posted on the intranet for employees.
• Tata Power-DDL also ensures safety and welfare of its employees. It also ensures that all employees working under business associates are extended full protection through various statutory compliances.
• Tata Power-DDL strictly adheres to all the provisions of labor laws and statutory compliances and there is no instance of any forced or compulsory labor practices.
• All contractors are forbidden to engage in child labor. Contractors are signing Tata Power-DDL’s General Conditions of Contract, clause 16 of which forbids them to engage in child labor in compliance to the CHILD LABOUR (PROHIBITION AND REGULATION) Act 1986.
• Government enforcement agencies like Inspectors from labor department are free to inspect the sites to check for employment of child labor. Those found guilty are liable for disciplinary action by the Government.
• Records of the laborers engaged by the contractors are kept at worksites, which indicate the age of labor hired.
• Tata Power-DDL has an SLA (Service Level Agreement) with business associates to uphold the principles enshrined in the Global Compact, compliance to all applicable Labor laws etc.
• Tata Power-DDL has a Child Remediation Policy in place with a process defined for discouraging child labor and steps to be taken after the detection of child labor. Under this process if young workers are found at the site than the employer will take care of his/ her education/vocational training till the worker attain the age of 18. For proper monitoring, a child remediation team is constituted having representation from corporate social responsibility, finance, HR, BA & Legal, corporate strategy & planning and partner NGOs.
• Job specifications have been laid down to recruiting the right person for the right job.
• Tata Power-DDL has a Grievance Handling Mechanism in place where in each department a departmental grievance handling committee has and a central level corporate grievance handling committee that takes care of issues that are escalated through the departmental grievance Handling Committees. Apart from this an aggrieved employee may raise their grievances through the following forums:
o through HR Connect Portal
o through Voice of Employee
o through direct responsibility centers as & when it occurs
o through JIF (Joint Interaction Forum)
o through Open House dialogues with Sr. Management
• Unions and associations representing the various levels of employees have easy access to the management to discuss and resolve discriminations, if any, quickly and effectively.
• The company provides equal opportunity to females to be a part of the Tata Power-DDL family and as a result, the male female ratio and the percentage of female employees in the company is improving every year.
• Quality and cost being equal, Tata Power-DDL gives preference to enterprise of SC/ST promoters for inclusion in its supply chain, provided such companies transparently and voluntarily share this information prior to bidding for participation. Complete waiver of tender fee, 50 % relaxation in security deposit, relaxation in bank guarantee and 25% relaxation in company turnover under qualifying requirement criteria in General Conditions of Contract.

• The company has 3080 male employees and 467 female employees in FY 17 compared to 3077 and 448 in FY16
• Preference is given to SC/ST candidates in campus recruitments transparently lowering qualifying marks by 5% in written exam, without diluting the merit.

Principle 7: Business should support a pre-cautionary approach to environmental challenges.

Tata Power-DDL Climate Change Policy:
‘Tata Power-DDL will play a leadership role in climate change by being knowledgeable, responsive and trustworthy and by adopting environment friendly technologies, business practices & innovation, while pursuing our growth aspirations and enhancing shareholder value.
Tata Power-DDL will measure its carbon footprint and will strive to:
• Be the benchmark in the segment of industry on the carbon footprint of our operations.
• Engage actively in combating climate change advocacy and the shaping of regulations of business.
• Incorporate ‘green’ perspective in all key organizational processes.

Principle 8: Business should undertake initiatives to promote greater environmental responsibility.

Principle 9: Business should encourage the development and diffusion of environment friendly technologies.

Tata Power-DDL IMS Policy:
‘We ensure a safe & healthy environment and workplace conditions with due regards to environmental protection, compliances, applicable laws and regulations’.

Sustainability initiatives are aligned with the Vision–Mission of Tata Power-DDL, Tata Group and Tata Power-DDL’s Climate Change Policy. Tata Power-DDL has taken the lead role through proactive policy advocacy with BEE, FOR, ERC, Smart Grid/Utilities Forum etc. to assist in shaping the “Carbon Policy” for the distribution sector in the country. Tata Power-DDL has mapped its carbon footprint and is working on various abatement levers through its Climate Change (CC) dashboard. Tata Power-DDL is committed to introduce energy efficient and greener technologies and identification of the mitigation & offset opportunities in a cost effective manner.
The waste generated in Tata Power-DDL is disposed of as per applicable DPCC (Delhi Pollution Control Committee) Guidelines.
• Storage of waste - Transformer oil is stored in Sealed Drums. The oil is sold to authorized recyclers approved by DPCC (Delhi Pollution Control Committee).
• Office waste of domestic nature is collected and disposed in MCD (Municipal Corporation of Delhi) bins, bio medical waste generated at various dispensaries of TPDDL is sealed in a puncture proof plastic bag and sent to registered Bio-Medical waste treatment centers approved by DPCC.
• Old Lead Acid Batteries are stored in concrete floor and sent to suppliers under “Buy Back Scheme” or to approved recyclers.
• Ozone depleting substances (Chloro Floro Carbon): TPDDL does not use any Ozone Depleting substance (CFC). All ACs used by the company have R-22 & R-134 gas & star rated by BEE.
• The E waste is sold to authorized recyclers/ refurbishers approved by DPCC (Delhi Pollution Control Committee). TPDDL follows the principle of 3 R’s (Reduce, Reuse & Recycle)

This is achieved by:
• Tata Power-DDL has proactively taken up solar power generation through 15 nos. of grid-connected solar plants.
• Promoting energy conservation through Demand Side Management & promotion of star rated appliances, LED bulbs & tube lights.
• Awareness sessions on climate change for external consumers – IWA/RWA/HRB/KCG.
• Promoting Car Pooling for employees.
• Ensuring continual improvement in our Environmental, Occupational Health and Safety Management Systems to protect natural resources and eliminate/reduce occupational health hazards and safety risks.
• Complying with all applicable Environmental, Occupational Health & Safety laws and legislations.
• Institutionalizing effective resource management with specific focus on energy saving, land utilization, tree plantations and strengthening pollution prevention & waste minimization practices.
• Purchase of environment-friendly Transformers.
• Organizing Pollution checking drive for vehicles used in Tata Power-DDL in which 152 Nos. of 4 wheelers and 145 Nos. of 2 wheelers were inspected for issuing pollution under control certificate.
• Being an ISO 14001:2004 and OHSAS 18001:2007 certified company; Tata Power-DDL has established an environmental management system that helps them to demonstrate environmental responsibility.
• Operations related wastes are disposed of in the most appropriately suited manner e. g.
o Waste oil is collected by an authorized collection agency and disposed in an appropriate manner.
o Lead Acid batteries which are hazardous are also disposed to agencies which deal specifically with the disposal of these.
o Biomedical wastes which are hazardous in nature are also appropriately disposed of with approved agency.
o Nonferrous scrap is sold off through authorized recyclers only.
Initiatives conducted to promote greater environment responsibility are given below:

• Planting of over 22,900 saplings across the zones, public places, district offices & training center of Tata Power-DDL against the target of 20000 saplings given by Delhi Govt. Company. Approximately 1,33,000 saplings have been planted by company till date.
• Consumer groups’ awareness campaigns for climate change & other environmental concerns through RWA meetings, distribution of pamphlets & booklets in consumer meets, message on bills and through banners & posters at various locations.
• Under the aegis of Energy Club Tata Power-DDL organized Umang 2017- Umang is celebrated as a finale event of Tata Power-DDL’s Energy Club program. In this event, students from various schools in our area of operation take part in different competitions to display their creativity through painting competition, essay writing, extempore, nukkad nataks and science model competition. It is a great platform to educate students about this important issue of saving energy so that they can spread this message further in our society.
• Consumer outreach programs are being organized at various Forums- RWAs, Consumer meets. The presentations are conducted by well-known energy sector professionals from EE & REM, BEE, TERI, OEMs, etc. All consumer meets have climate change/ energy conservation as a part of agenda. Energy conservation tips are circulated & shared with consumers in the RWA meets every month.
• Monthly meets are organized for the women working as brand ambassadors of Tata Power-DDL. In these meets, these women, belonging to the JJ clusters of North and North-West Delhi, are sensitized about energy conservation, electrical safety and educated about the importance of using energy efficient appliances at home. This message is further spread by them in their communities.
• Replacement of Non Star Rated Air Conditioner (AC) to be done with BEE 5 Star Rated/Inverter AC Scheme - The scheme was launched in 2015 and 9089 ACs were installed in the first phase resulting an annual energy savings of 5.35 MUs and an annual CO2 reduction of 1781.15MT. The scheme’s success led to DERC approving the scheme to be extended to August 2017 and the scheme was re-launched in March 2017.
• LED Lights (DELP & CROMPTON Program) -1,383,858 Nos. – resulted in 4.5 MU in Annual Energy Savings and 0.7 MW in Peak Load Reduction and 14552.1 MT of annual CO2 reduction.
• BEE 5 star Ceiling Fan (CROMPTON Program) - 50,000 Nos. – resulted in 43.7 MU in Annual Energy Savings and 12.5 MW in Peak Load Reduction and 1498.5 MT of annual CO2 reduction.
• Energy Audits for consumers were conducted for a connected load of 21.644 MW.
• Implementation of Energy Efficiency Project of 6.88 MW connected load with potential savings of 2 MU.

Principle 10: Business should work against corruption in all its forms, including extortion and bribery.

The company focuses on extensive counseling of the employees for promotion of ethical behavior in the organization. Tata Power-DDL is driven by its strong value system which has its roots in the TATA Code of Conduct. Tata Power-DDL Code of Conduct is signed by every employee while joining, pledging to abide by the code of conduct. It states that “Tata Power-DDL and its employees shall neither receive nor offer or make, directly or indirectly, any illegal payments, remuneration, gifts, donations or comparable benefits which are intended to or perceived to obtain business or uncompetitive favors for the conduct of business. The company shall cooperate with governmental authorities in efforts to eliminate all forms of bribery, fraud and corruption.”

The organization’s ethics and value system has been assimilated and institutionalized in the form of an ethics policy. A full-fledged Ethics Management Apex Team is in place, which is chaired by CEO & MD, Tata Power-DDL. The committee comprises of an apex team of 12 senior management members at its top followed by 14-member team of Location Ethics Counselors coming from middle management. The Ethics Officers are supported by 5 to 6 Ethics Champions to reinforce and create awareness.