Statement of continued support by the Group Chief Executive Officer
To our stakeholders,
I am pleased to confirm that for the third year, IMImobile reconfirms its support for the Ten Principles of the United Nations Global Compact Initiative covering the areas of Human Rights, Labour, Environment and Anti-Corruption.
At IMImobile, we are committed to operating in an ethical and responsible manner. We focus our efforts on our workplace, our community and the environment. As part of the UN Global Compact initiative, we have committed to adopting sustainable, socially responsible policies and adhere to their universal principles on human rights, labour practices, the environment and anti-corruption.
The annual Communication on Progress describes the actions the business has taken over the last year to ensure that we uphold our commitments to the UN Global Compact initiative and how we embed the core principles within our policies, culture and company strategy. This commitment will be shared across our company channels internally as well as through our primary external methods of communication.
Yours sincerely,

Jay Patel
Group CEO

Section 1: Human rights
Businesses should support and respect the protection of internationally proclaimed human rights
IMImobile operates in multiple global territories and ensures that any third parties or suppliers we engage with also support the Universal Declaration of Human Rights. IMImobile has a robust internal collection of policies and guidelines, one of which covers equality and dignity in the workplace which applies group wide. In relation to the matter of Human Rights, IMImobile strives for consistently high standards, often exceeding requirements stipulated by local legislation in several territories. We ensure that all new joiners to the group are given an induction into our principles and commitments.
Our people are our biggest asset and the health, safety and wellbeing of our employees is our highest priority and we actively encourage staff to adopt a healthy lifestyle as well as providing a safe working environment. Given the relatively low risk, office-based environment we operate in, more industrial health and safety hazards, such as machinery and hazardous materials are scarce. We have recognised the importance of mental wellbeing as an increasing risk and have trained staff on mental health first aid. We provide private healthcare cover to employees in the UK through Vitality Health insurance and they provide free health checks as part of that cover to all employees to have at work. Globally, the business sponsors a variety of sporting activities such as cricket, running clubs, touch rugby, football and cycling to actively encourage involvement. In our Hyderabad office, they recently introduced ‘Wellness Week’ for our employees over in India.
Effective two-way communications are critical to maintaining a motivated, informed and enthusiastic workforce. In January 2019, we launched Workplace by Facebook as a company internal communications platform. Currently over 90% of our employees globally are signed up and actively engaging with the content being shared such as product demo videos, new client wins, interviews with our senior team. We regularly hold ‘townhall’ style forums across the business which provide employees with the opportunity to provide direct feedback to the senior team and raise any queries they may have. We also carry out regular staff feedback surveys and all employees have access to an online feedback tool where they can anonymously provide comments and thoughts on any aspect of the business directly to the Group CEO. The satisfaction and wellbeing of our staff is of the utmost importance to the business.
IMImobile is an equal opportunities employer and acts fairly when dealing with matters relating to recruitment, training and development. We are also an accredited member of the Living Wage foundation in the UK. Employee records that we keep are held in compliance with GDPR data protection laws.
We believe that the products that we offer benefit the global economy, our clients and the environment; providing businesses with cloud communications solutions to improve customer experience and reduce operating costs (including reduction of paper usage for sending letters to customers).

Make sure that they are not complicit in human rights abuses.
In the multiple global territories in which we operate, IMImobile refuses to engage with any such external parties who we find, or who have been found to disregard any of the standards set out in this declaration. Any potential partners of the business are subject to a thorough evaluation to ensure that there is no evidence of unethical practices.
Due to the nature of our business, we have limited outsourcing requirements which puts us at a reduced risk of working with companies who are complicit in human rights abuses. In addition to this, the nature of our products is such that they are unlikely to be used in ways that might contribute to human rights abuse.

Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining.
Our employees are free to join a trade union and IMImobile will not discriminate against any employee who chooses to do so. The Company disciplinary procedures allow for a trade union representative to be present and witness the disciplinary proceedings. IMImobile explicitly states in its company handbook that we do not discriminate against any employee or applicant who is part of a trade union.

The elimination of all forms of forced and compulsory labour.
With an ever-expanding business, it is of paramount importance to IMImobile that we are undertaking exemplary due diligence when taking on new suppliers and evaluating existing suppliers. We endeavour to follow regular processes which include; mapping the supply chain to assess product or geographical risks, evaluating the working practices of each new supplier, reviewing on a regular basis all aspects of the supply chain, taking steps to improve sub-standard suppliers’ practices.
At present, there are very limited business areas which expose us to risk of forced and compulsory labour. However, we remain vigilant as the business continue to evolve and will maintain rigorous processes to ensure that all new business ventures and ethically responsible.
The Group complies with all applicable labour laws in the respective jurisdictions in which it operates.

The effective abolition of child labour.
See above statement which is also applicable here for child labour.

The elimination of discrimination in respect of employment and occupation.
As previously mentioned, IMImobile is an equal opportunities employer and acts fairly when dealing with matters relating to recruitment, training and development.
In developing the Group, we must maximise the value of the contribution of each member of staff. It is very important to the organisation to provide equal opportunities, ensure dignity at work and to avoid unlawful discrimination to all individuals who are employed or who may become employed anywhere within our business as well as sub-contractors and associates. IMImobile and its subsidiaries are committed to valuing diversity and seeks to provide all staff with the opportunity for employment, career and personal development based on ability, qualifications and suitability for the work as well as their potential to be developed into the job.
We believe that people from different backgrounds can bring fresh ideas, thinking and approaches which make the way work is undertaken more effective and efficient. This is both a question of fairness and market success. We believe that the treatment of everyone with dignity and respect makes us a more competitive business and more satisfying place for our employees to work.

Section 3: Environment
Businesses should support a precautionary approach to environmental challenges.
As a cloud-services technology provider, we have no manufacturing facilities which means that our environmental impact is relatively low. Many of our solutions reduce the environmental impact for our clients’ operations, reducing waste and consuming fewer resources through digitisation and automation. Examples of this include the delivery of paperless statements and the general shift towards digital engagement through various communications channels.

Undertake initiatives to promote greater environmental responsibility.
We are committed to our environmental responsibilities and have a broad set of initiatives to ensure we limit and continue to reduce our environmental impact. These include:
• Reducing paper and ink wastage with printers set to auto-print double-sided pages and recycling used ink cartridges;
• Encouraging alternative methods of transport to work e.g. provision of a Cycle to Work scheme;
• Supporting employees who work from home;
• Minimisation of business travel using video, web and telephone conferencing facilities;
• Virtualisation of servers to limit the amount of physical hardware and power usage; and
• Upholding good office practices such as recycling and limited use of disposable cups and glasses.

Encourage the development and diffusion of environmentally friendly technologies.
As previously mentioned, many of our solutions reduce the environmental impact for our clients’ operations. We provide hospital trusts with the technology to provide patients with digital letters to confirm appointment details therefore reducing the need to print letters to send in the post. We provide the technology for large banks to provide paperless statements to their customers to reduce the environmental impact of sending letters.
We have also recently introduced a new solution called IMIassist that uses WebRTC technologies to allow businesses to provide live video assistance to their customers. This allows for businesses to provide services such as remote troubleshooting which reduces the need for engineers to travel in person, therefore reducing the businesses carbon footprint.

Section 4: Anti-corruption
Businesses should work against corruption in all its forms, including extortion and bribery.
It is IMImobile’s policy to conduct all of its business in an honest and ethical manner. IMImobile takes zero-tolerance approach to bribery and corruption and is committed to acting professionally, fairly and with integrity in all its business dealings and relationships wherever it operates and implementing and enforcing effective systems to counter bribery.
IMImobile does not make contributions to political parties and we only make charitable donations that are legal and ethical under local laws and practices. IMImobile keeps financial records and has appropriate internal controls in place which will evidence the business reason for making payments to third parties. Any hospitality or gifts that are offered or accepted are subject to managerial review.
Employees are expected to notify their line manager or HR manager if they suspect that a conflict with the anti-corruption policy has occurred or may occur in the future.
HR monitor the effectiveness and review the implementation of our anti-corruption policy, regularly considering its suitability, adequacy and effectiveness. Internal control systems and procedures will be subject to regular audits to provide assurance that they are effective in countering bribery and corruption. Employees are invited to comment on this policy and suggest ways in which it might be improved.